Responsibilities:

• Answering inbound calls quickly using a high level of etiquette and professionalism ensuring customer satisfaction while remaining PCI compliant
• Analyzing and investigating consumer challenges related to order shipments, returns and refunds according to departmental process and procedures
• Documenting and resolving all interactions in an enthusiastic manner to preserve our current customer base and create new brand advocates
• Closed loop communications with all customers to ensure complete resolution to all customer inquiries
• Working knowledge of current promotions and advertisements happening in store and online

Qualifications:

• 1 year relevant experience, preferably in a customer service role
• Excellent relationship management, meticulous attention to detail and exceptional problem solving skills
• Strong data entry skills including accuracy, efficiency and attention to detail
• Tremendous computer system literacy and proficiency in the Microsoft suite in addition to order entry systems (SAP experience preferred) and web applications
• Bi-lingual candidates are a plus