Requirements:

- Previous 1st line IT support experience, supporting a high volume of end users (2000+ users)

- Experience of incident management, and working to strict SLA’s

- Excellent interpersonal and communication skills both verbal and written, with the ability to influence at all levels

- Strong organizational skills with the ability to prioritise/multi task

- Ability to work proactively, under pressure and to tight deadlines

- Resilience and flexible to changing priorities.