We are looking to recruit a Front of House Manager to work as part of the management team within our Five Star 26 bedroom luxury hotel in Pitlochry.

The Front of House Manager will ensure a high level of guest satisfaction at all times. A professional, personalized standard of service where guest needs are met at every opportunity. As a Front of House Manager you will oversee all the front of house departments which include Concierge and Reception.

Responsibilities

• Ensure smooth running of the department on a day to day basis
• Ensure accuracy of guest billing, financial reporting, daily banking and cash handling, reservation process.
• Ensure room revenue is maximised at all times , through yield management, occupancy and average room rates
• Ensure room inventory is managed through existing relationships, developing further selling opportunities.
• Undertake recruitment for team members as per company guidelines
• Set and monitor departmental targets, ensuring continual development of each team member
• Act as Duty manager as required.

Essential requirements

• Previous experience in a similar role or Guest service environment at a 4 or 5 star hotel
• Leadership experience
• Good working knowledge of reservations and rate management
• Competent IT skills, knowledge of Navarino and Room master and advantage but not essential as training can be given.

In line with the Asylum and Immigration Act, all applicants must be eligible to live and work in the UK.

Applicants must have the Essential Skills to be considered for the position and be able to attend an on-site interview. For further information please contact us for an application form or with your CV and a covering letter.