The Front of House department is responsible for the welcome and farewell of all guests and visitors to the hotel. They deal with arrivals, departures and the co-ordination of all customer requests during the stay with us. The delivery of outstanding customer service to all guests is paramount to every task they complete. Specifically, you will be responsible for:

• Outstanding customer care at all times


• Check-in and check-out. Telephone handling


• Payment and foreign currency transactions. Cash handling


• Ensure all customer queries or requests are handled in a polite, efficient and courteous manner


• Reservation handling when required


• Wake up call requests and newspaper orders.


• Maintaining all equipment and work areas, including key and cash security


• Processing company loyalty card schemes according to guidelines


• Maintain a high level of hotel and product knowledge at all times

What is the hotel looking for?

• Previous high volume hotel front office experience is preferable


• Previous customer service experience is essential


• A capability and commitment to delivering high levels of customer care


• A smart and professional appearance


• A positive attitude and excellent communication skills


• Experience of working as part of a winning team


• Ability to remain calm whilst under pressure


• Computer literacy


• Cash handling experience