The Immigration Support role will be supervised and have limited contact with corporate clients. The individual in this role must have a very good grasp of technology used for producing reports and stats, in addition to strong organisational skills.

Responsibilities:

• Using standard email directory to prepare letters for team to government authorities and clients
• Creating and maintaining standard letter directory
• Answering telephone, dealing with straightforward queries, taking detailed messages and forwarding to team
• Providing ad hoc support to team members when working on projects, document production, etc.
• Preparation of standard application forms
• Faxing and photocopying correspondence and documents
• Arranging and monitoring couriers
• General filing of client documents and file retrieval
• Accessing email and voicemail for team in their absence
• Delegate appropriate work to group admin assist
• Participate actively in team meetings
• Drafting of basic visa applications and supporting documentation
• Assisting with Immigration clerk caseload as required in their absence

Requirements:

• Attention to detail
• Strong organizational and project management skills
• Ability to multi-task
• Ability to deliver accurately to tight deadlines
• Ability to work in a high pressured and time sensitive environment
• Ability to work within a team
• Good communication skills - verbal and written
• Initiative and self-motivated
• Proficient in Excel, Word, PowerPoint
• Strong command of English language
• Some client service experience is desirable
• Ability to assimilate and apply skills to new client accounts