As a Food & Beverage Service Manager, you are responsible for managing operations of all Food & Beverage outlets and banqueting operations to deliver an excellent Guest and Member experience. A Food & Beverage Manager would also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage all Food & Beverage Outlet operations
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Recruit, manage, train and develop the F&B team
• Manage guest queries in a timely and efficient manner
• Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
• Ensure the Food and Beverage department achieves its budgeted profit margins
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Develop menus with other members of F&B team
• Accountable for monthly stock takes
• Incentivise team members to maximize sales and revenue
• Carry out annual and mid-year appraisals with Managers under your responsibility
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes generated
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• Comply with hotel security, fire regulations and all health and safety legislation

A Food and Beverage Service Manager is always working on behalf of Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management and/or supervisory F&B experience

• Experience in Fine Dining environments

• Experience in wine service

• Able to meet financial targets

• Ability to comply with all F&B brand standards

• Ability to work under pressure

• Excellent grooming standards

• Willingness to develop team members and self

• Flexibility to respond to a range of different work situations

• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Relevant qualification

• Passion for delivering exceptional levels of guest service