As a Floor Housekeeper, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Housekeeper would also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise Room Attendants

• Daily allocation of rooms and deep cleaning tasks to team members

• Manage guest requests, including VIP amenities and communicating them to the relevant team members

• Routine inspection of guest bedrooms to ensure they meet standards

• Aware of all room categories and amenities

• Achieve positive outcomes from guest queries in a timely and efficient manner

• Carry out lost property procedures

• Ensure guest laundry is cleaned and delivered in a timely manner

• Report maintenance issues to Maintenance/Engineering Department

• Assist Head Housekeeper with training requirements

• Represent the needs of the team to others in the hotel

• Be environmentally aware

• Comply with hotel security, fire regulations and all health and safety legislation

• Assist other departments wherever necessary and maintain good working relationships

A Floor Housekeeper is always working on behalf of Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Committed to delivering a high level of customer service

• Positive attitude

• Good communication skills

• High standards of cleanliness

• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in the hotel/cleaning industry

• Experience in managing/supervising a team in a similar role

• IT proficient

• Willingness to develop team members and self