As GC&E Coordinator, you contribute to the first impression of Guests and therefore we need you to perform the following tasks to the highest standards;

Sales Focus:

· Proactively identifies new opportunities to drive repeat/new business from customers

· Strive to convert every piece of business no matter what value.

· Devising and adapting the GC&E Sales strategy through the analysis of information and data, to maximize opportunities.

Customer Focus:

· To fully understand the needs of the customer and strive to meet or exceed those expectations at all times

· Versatile and positive in developing and managing customer relationships with a high standard of communication

Commercial Focus:

· Adopt a ‘Sales’ attitude.

· Accountability for achieving GC&E revenue targets through a deep understanding of the product and by increasing conversion at the highest possible rate

Administration:

· To comply with all systems, procedures and GC&E best practice as laid down by Hilton Worldwide.

· Ensure that all activities are in compliance with national laws and regulations, and Hilton Worldwide’s operating policies, processes and systems.

A GC&E Coordinator always works for Guests and together with our entire team to ensure successful events and meetings, at the highest return to the hotel. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous work experience in 4-5 star hotels.
• Previous experience working in a Conference & Events, sales or reservations role. (minimum 1 year)
• Excellent organizational and administration skills.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Confident telephone manner.
• High level of IT skills and knowledge of MS Office software.
• Excellent grooming standards.
• Excellent speaking and writing in Dutch and English.
• Commercial attitude and driven to reach targets.
• Education in hotel management or similar education.
• Follow Hilton’s brand standards.
• Work in an environmental friendly manner.
• Follow the Fire, Life and Safety rules

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

· Knowledge of the hotel property management systems

· Degree in related field