As a Food & Beverage Intern, you are responsible for welcoming guests and working across several areas of F&B your placement to deliver an excellent Guest and Member experience. A Food & Beverage Intern would also be required to manage guest queries. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Able to work in all areas of Food & Beverage including Bar, Restaurant, Room Service and Conference & Events

• Welcome guests in a polite and friendly manner

• Take and deliver customer orders, consistently demonstrating high levels of customer service

• Prepare set ups for tables and/or rooms

• Follow cash handling procedures

• Manage guest queries in a timely and efficient manner

• Up-sell with latest departmental incentives

• Ensure compliance of brand standards

• Strive to achieve departmental targets

• Ensure cleanliness of work areas

• Comply with hotel security, fire regulations and all health and safety legislation

• Comply with local licensing laws

• Be environmentally aware

• Assist other departments wherever necessary and maintain good working relationships

A Food & Beverage Intern is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude

• Good communication skills

• Commitment to delivering high levels of customer service

• Excellent grooming standards

• Flexibility to respond to a range of different work situations

• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous Food & Beverage and/or industry experience

• Experience with cash handling

• Knowledge of Food Hygiene Regulations