Tasks:
Ensure laundry support is provided for delivery to Guests when required,
Offer consistent, high standard service and assistance to Guests and maintain a lobby/reception presence that offers courteous and attentive service
Ensure that individual customers and Groups receive fast, efficient and friendly service
Ensure that either the Bell Service Captain or Bell service Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments
Ensure messages and amenities (where required) are regularly delivered throughout the day to Guest rooms
Assist with room moves and luggage deliveries following all standard operating procedures
Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
Maintain buggies, public areas and all equipment in immaculate condition
Communicate with Security regarding any unattended luggage
Greet all guests in public areas and rooms in a warm manner
Requirements:
Positive attitude and communication skills
Ability to work flexible hours
Ability to work under pressure
Ability to work on own and as part of a team
Commitment to respond to Guest requests and deliver high levels of service
Excellent grooming standards
Capabilities and distinctions:
Previous experience in similar role
Previous experience working within a hotel