Tasks:

• Manage guest queries in a friendly, timely, and efficient manner

• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents

• Ensure knowledge of menu and all products

• Ensure mis-en-place is well stocked at all floor stations

• Follow correct reporting procedures if faced with issues

• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor

• Practise Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene

• Comply with hotel security, fire regulations and all health and safety legislation

Requirements: 

• Positive attitude

• Good communication skills

• Committed to delivering high levels of customer service

• Excellent grooming standards

• Flexibility to respond to a range of different work situations

• Ability to work on your own or in teams

Capabilities and distinctions:

• Experience in Food & Beverage department and/or industry

• Previous experience of cash handling

• Knowledge of Food Hygiene Regulations