Department - Security & Loss Prevention
Job Function / Summary:
Develop and maintain a pro-active loss prevention program designed to ensure a safe and secure environment for hotel guests and employees.
Key Areas
Hotel Operation
Security Procedures
Budgeting and Cost Control
Standards Compliance
Influencing Skills
Communication Skills
Leadership Skills
Employee Handling
Human Resources
RESPONSIBILITIES
•Interview, select, review, and counsel security officers to maintain order throughout the hotel. Train new employees according to all corporate specifications, including documentation. Assign duties and schedule staff, balancing needs of hotel and productivity standards. Monitor staff activity and coach subordinate performance.
•Watch for suspicious persons entering, exiting, or loitering around building. Conduct walk through observations of entire hotel. Promote safe work practices. Ensure compliance with OSHA standards and preventative measures. Develop and administer safety incentive programs. Chair Safety Committee and enforce safety programs. Develop, revise, and advise key personnel of emergency procedures.
•Investigate accidents, thefts, property loss, and unlawful activities. Document details and advise management. Track departmental safety records and document medically treated and non-treated injuries.
•Coordinate and monitor for efficiency safety and security related programs for overall hotel, including lost and found process, auditing of issuance of hotel keys, chemical, CPR, and Fire Preparedness training, Manager on Duty schedules, evacuation drills, etc.
•Compile and distribute departmental reports, such as property loss correspondence. Read incoming correspondence and disseminate pertinent information to staff members.
•Organize and conduct departmental safety committee meetings. Attend and participate in other required meetings.
•Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
•Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
•Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
•In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
•Coordinate “walk through” of hotel with security staff as needed for inspection purposes.
•Coordinate training of department personnel.
•Administer the employment and termination of all security department personnel.
•Work with staff on all “special events” programs within the hotel.
•Perform any other tasks as requested by EAM.
•Participate in courses related to field to remain current.
The above key areas, responsibilities and activities reflect the items necessary to describe the principal functions of the job identified and shall not be construed as detailed description of all work requirements that may be inherent in the job.
Requirements
- Minimum 2 years in similar position or 5 years experience as Assistant Security Manager in luxury 5 star hotel.
- Arabic speaker is a must.
- Previous experience in our company will be an advantage.