About the Role

An exciting role has arisen in the Restaurant for a highly motivated and hardworking individual. The main purpose of this position is to assist the Outlet Manager to plan, organize and direct all processes of the outlet to ensure the outlet provides quality food and beverage service that is consistent with the SBU's SOP and achieves maximum revenue and profit in line with the budgeted and forecasted projections.

Your key duties will include:

• Ensures that all colleagues' activities adhere to and support the Jumeirah Quality Standards.
• Applies creative solutions and proposes ideas to grow develop and improve the business.
• To assist the outlet manager in the preparation of the departmental budget and the sales and marketing plans.
• Achieves sales and profit targets and enhances the margins through effective stock management and minimizing controllable costs.
• Conducts regular team briefings and meetings.
• Ensures the highest levels of service and courtesy are provided to guests.
• Maintains departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the SOPs at all times.
• Ensures that an effective link is maintained between kitchen and service areas.
• Manages the level, consistency, and quality of table and/ or counter service of all menu items.
• Ensures that all outlet processes adhere to all food hygiene regulations and procedures.
• Consistently monitors quality of food and beverages being served and service quality, escalating any major problems/ complaints to Senior Management.
• Actively promotes the use of up selling techniques within the outlet to exceed guest expectations and increase revenue.
• Provides specialist advice to customers and colleagues on food and beverages.
• Monitors all aspects of food and beverage quality and hygiene and takes immediate corrective action when required.
• Actively seeks and reviews customer feedback in regard to food quality, service, and overall satisfaction and takes appropriate and timely action.
• To conduct performance appraisals for all employees in the outlet to discuss existing performance and areas of improvement.
• Takes full responsibility of the outlet.

Any other duties as requested.  

About You

In order to be considered for this role, you will have the genuine interest in assisting others, and enjoy working with people. You should have a high School graduate and detailed food and Beverage Knowledge.