About the Role

An exciting opportunity has arisen for an Assistant Outlet Manager to join us. The main purpose of this role is hands on leader that knows how to lead, plan, organize and direct all processes of the outlet to ensure the outlet provides quality food and beverage service that is consistent with the SBU's Operating Standards. Achieves maximum revenue and profit in line with budgeted and forecasted projections. Works all aspects of the floor, touching all points of service.

Your key duties will include:

• Hands on operator that lives and leads the perfect guest experience, ensures the team are set up for success, and is responsible for assisting the OM/ GM in ensuring that all colleagues have full product knowledge.
• Is an ambassador for the brand at all times.
• Is fully responsible and accountable for ensuring that all customers are served as per the brand standard. Assist the OM in continuously growing the business
• Is responsible for ensuring that all paper work is kept up to date and filed correctly.
• Is responsible for ensuring that all cash is safe guarded at all times and that all paper work is completed in accordance with company policy.
• Responsible for ensuring that all orders are placed in time and in line with business requirements.
• Can conduct an inventory count and input into adaco.
• Can complete daily, weekly and monthly forecast in Outlet Manager's absence.
• Works closely with OM and TL to develop colleagues and spot stars of tomorrow.
• Communicates and logs all maintenance issues and ensures work is carried out.
• Can conduct a brand audit and communicate the score. Assists the OM in action planning.
• Can fully understand a General Ledger and be able to highlight and investigate any issues.
• Monitors and coaches colleagues to be able to confidently conduct suggestive selling for items from the menu.
• In the Outlet Manager's absence ensures that all complaints are dealt with correctly without jeopardising the reputation of the brand.
• Has full control of a shift and ensures all brand standards are adhered to at all times.
• Ensures problems are dealt with immediately, with the support of OM.
• Is able to make decisions that positively affect the business and the colleague, Is flexible and open to change and discussion.
• Can fully manage the pass from FOH and communicate with all people.
• Supports the Outlet Manager in engagement with the team. Coaches and guides team in engaging with each other and colleagues at all times.

About You

In order to be considered for this role, you should have a hotel or hospitality degree from a recognised international institute. You must have minimum 2 year experience as an Assistant Outlet Manager in a standalone restaurant.

You should have good time management and organisational skills and have the ability to multitask. You must be a team player with excellent interpersonal and customer service skills.

It is essential that you have a strong command of the English Language, both spoken and written. Proficiency in a second language would be an advantage.