The Role

An exciting opportunity has arisen in our Restaurant Operations for an Assistant Training Manager. The main focus of the role will be to implement and deliver efficient training programs on F&B operational company business standards to improve operational excellence and manage the administration of all training activities.

Your main duties will include:

• Delivering Jumeirah specific programs including Task and Group Trainer.
• Identify English level of colleagues and advice HOD on training needs.
• Working closely with L&D and Head of Departments in driving Lobster Ink.
• Initiating, supporting and developing strategic L&D and Operational Training projects.
• Targeting Customer feedback and supporting operations in developing action plans to enhance product and service.
• Coordinating, coaching and guiding the Departmental Trainers. Ensuring the correct ratios of task trainers and group trainers in all general areas and the delivery of first class departmental training.
• Understanding and ability to coach Health & Safety guidelines as well as basic food hygiene.
• Design and develop training materials that support the implementation of Operational Training Activities.
• Develop adhoc training programs as required by the business
•  

About You

In order to be considered for this role you will have minimum high school diploma or higher education and must be Business English certified. In order to back up your theoretical knowledge, you must have at least two years experience working in a similar role in the Restaurant industry. 

Having exceptional communication skills, you will be a strong team player and also be able to train independently and communicate with department heads and give appropriate advise.

A creative individual, you will have a strong command of the English language, verbal and written as well as a good working knowledge of Microsoft Office applications.