Tasks:

• Manage overall operations of the spa

• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards

• Ensure client experience is proficient including bookings, payments, and consultation cards

• Managing spa team members and beauty/spa therapists to ensure high motivation, provision of high quality service and ongoing development

• Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes

• Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement

• Manage customer feedback effectively to ensure continuous service and programme improvement

• Instil brand values and standards to maintain quality on a daily basis

• Liaise with other hotel departments

• Ensure customers and guests receive friendly and consistent personalised service from all team members

• Respond to audits to ensure continual improvement is achieved

• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed

• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

Skills:

• Management experience within the spa industry

• Ability to meet financial targets

• Ability to work under pressure

• Excellent grooming standards

• Willingness to develop team members and self

• Flexibility to respond to a range of different work situations

• Ability to work on your own or in teams

• Innovative and creative

Capabilities and distinctions:

• Passion for customer service

• Knowledge of the local market

• Relevant qualifications