Tasks:

• Assist in managing all banquets and events
• Welcome guests in a polite and friendly manner
• Communicate and delegate tasks to the team 
• Manage guest queries in a timely and efficient manner
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Assist F&B management with achieving financial targets
• Assist F&B management with training and development of team members
• Documents inventory forecast usage and monitors supplies
• Optimize Sales and contain costs, identifying any areas for action
• Managing staff performance issues in compliance with company policies and procedures
• Conduct annual and mid-year appraisals with team members under your responsibility
• Assist in recruiting, managing, training and developing your team
• Be environmentally aware
• Represent needs of the team
• Ensure accurate billing
• Assistant in monthly stock takes
• Assist other departments wherever necessary and maintain good working relationships
• Comply with hotel security, fire regulations and all health and safety legislation
• Ensure compliance of brand standards
• Clean and set up tables and meeting rooms

Skills:

• Previous Banqueting experience and minimum 2 years supervisor experience in a banqueting role.
• Previous work experience in 4-5 star hotel or convention centre
• Strong knowledge of hotel/leisure/service sector
• Ability to meet departmental targets
• Flexibility to work morning, afternoon, evening and night shifts in case required
• Strong knowledge of food and beverage pairing
• Excellent knowledge of conference & Banquets
• Ability to work under pressure and deal with stressful situations
• Ability to coach and develop a team
• Natural leadership skills
• Positive attitude and natural motivator
• Committed to delivering high eat levels of customer service and eye for detail
• Passion and commitment to delivering exceptional levels of guest service
• Able to think out of the box and be creative
• Excellent communication skills
• Flexibility to respond to a range of different work situations
• Ability to work on your own and in a team
• Fluent English speaking and writing
• Knowledge of HACCP and allergen legislation
• Excellent grooming

Capabilities and distinctions:

• Fluent Dutch speaking and writing
• Relevant educational background such as hotel management school