Tasks:

• Welcome guests in a polite and friendly manner

• Coordinate seating for customers

• Up-sell with latest departmental incentives

• Manage C&B set-ups

• Ensure guests are billed accurately

• Follow cash handling procedures

• Manage guest queries in a timely and efficient manner

• Comply with company brand standards

• Strive to achieve departmental targets as part of the team

• Ensure cleanliness of work areas

• Comply with hotel security, fire regulations and all health and safety legislation

• Comply with local licensing laws

• Assist other departments wherever necessary and maintain good working relationships

• Be environmentally aware

Skills:

• Positive attitude

• Good communication skills

• Committed to delivering high levels of customer service

• Excellent grooming standards

• Flexibility to respond to a range of different work situations

• Ability to work on your own or in teams

Capabilities and distinctions:

• Food & Beverage and/or industry experience

• Knowledge of Food Hygiene Regulations