Tasks:

Sales Focus: 

• Proactively identifies new opportunities to drive repeat/new business from customers
• Strive to convert every piece of business no matter what value.
• Devising and adapting the GC&E Sales strategy through the analysis of information and data, to maximize opportunities.

Customer Focus:

• To fully understand the needs of the customer and strive to meet or exceed those expectations at all times
• Versatile and positive in developing and managing customer relationships with a high standard of communication

Commercial Focus:

• Adopt a ‘Sales’ attitude.
• Accountability for achieving GC&E revenue targets through a deep understanding of the product and by increasing conversion at the highest possible rate

Administration:

• To comply with all systems, procedures and GC&E best practice as laid down by Hilton Worldwide.
• Ensure that all activities are in compliance with national laws and regulations, and Hilton Worldwide’s operating policies, processes and systems.

Skills and values:

• Previous work experience in 4-5 star hotels.
• Previous experience working in a Conference & Events, sales or reservations role
• Excellent organizational and administration skills.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Confident telephone manner.
• High level of IT skills and knowledge of MS Office software.
• Excellent grooming standards.
• Excellent speaking and writing in Dutch and English.
• Commercial attitude and driven to reach targets.
• Education in hotel management or similar education.
• Follow Hilton’s brand standards.

Capabilities and distinctions:

• Knowledge of the hotel property management systems
• Degree in related field