Summary of Responsibilities: Responsibilities and essential job functions include but are not limited to the following:    

• Ensure critical systems, specifically Front Office Property Management System, Call Accounting and Food & Beverage point of sale computer systems, are available twenty-four (24) hours per day.
• Ensure effective support for other systems, including back-office, sales and catering and human resources applications.
• In conjunction with the above tasks, act as the hotels liaison with both hardware and software suppliers, including coordination of maintenance agreements between hotel, suppliers and Corporate.
• Establish and maintain user procedures and hardware familiarization for all systems.
• In conjunction with corporate MIS, coordinate any new system implementation, update or upgrade with hotel staff and hardware or software suppliers.
• Assist individual departments in setting up computer training for their individual departmental needs.
• Establish and maintain system security procedures consistent with control requirements and corporate policy.
• Maintain accurate records of systems files; software and hardware problems and service requirements.