About this Role

An exciting role has arisen for a highly motivated and hard working individual to join us as Assistant Guest Service Manager . The main purpose of this position is to meet and greet customers and ensure the smooth operation of the booking system, maintaining the highest standards of customer service at all times. Deliver consistently high levels of excellence to ensure complete satisfaction of customers.

Your key duties will include:

• Has a good presence with arriving customers and is able to allocate and seat guests according to the sequence of service. Has a full understanding of the sequence of service and their role within these standards.
• Is able to handle complaints and feedback from customers in a calm and professional manner especially over the telephone. Gathers all information and communicates the issues to management.
• To have a full understanding of the booking system to manage demand for reservations, to maximise covers and efficiency for the restaurant.
• Has full knowledge of all products and is able to confidently describe to a customer. Can confidently take an order asking all relevant questions.
• To manage function bookings, liase with FOH/BOH and the client to deliver seamless and well planned events.
• To understand and comply with all local licensing laws and to promote responsible service of alcohol.
• Is able to make simple decisions that effect their own work or the customers experience in a positive manner.
• Has a full understanding and can when asked explain the brand concept, history and vision.
• Is required to be immaculate and presentable and understand the importance of first impressions.
• Ensures problems are dealt with immediately and proactively with the support of Outlet Manager.
• Completes all relevant end of day paperwork such as DTS and cross charge forms.
• Is organised both personally and professionally. Is prepared and ready for service.
• Has good time management skills. Reports for duty, meetings and training on time.
• Takes responsibility of own probationary and appraisal paper work as required.
• Actively engages with colleagues and customers at all times.
• Conducts training for junior colleagues where necessary.
• Assists with roster planning where necessary.
• Assists with trial shifts for recruitment.

About you

In order to be considered for this role, you should have any Degree or Diploma in Food & Beverage Management. At least a minimum of 2 years experience in a Supervisory/ Managerial role with stand-alone/branded restaurants, excellent verbal and non verbal communication skills, including the ability to write confirmation emails and hold a conversation with confidence over the telephone.