Tasks:

• Report guest comments to the supervisors.
• Ensure before delivery of order in the room that all items needed are placed on the tray or trolley.
• Collect polished glasses, crockery, cutlery and other operating equipment from dishwashing area for operation.
• Collect door knob menus overnight for trolley preparation.
• Prepare mis-en-place in Room Service area.
• Deliver and setup all VIP amenities.
• Pick up guests’ used trays and trolley from rooms and check all suite equipment is returned.
• Review salt score at daily briefing.
• Carry out any other duties as and when required by the Room Service Manager.

Skills:

• Positive attitude and good communication skills, especially on the telephone

• Commitment to delivering a high level of customer service

• Ability to work on your own and as part of a team

• Competent level of IT proficiency

Capabilities and distinctions:

• Previous experience in a customer-focused industry