Tasks:

• Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)

• Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals.

• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded

• Respond to audits that are completed by the company to ensure continual improvement is achieved.

• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations

• Comply and exceed hotel and company Service Standards

• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action

• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company

• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction

• Hold regular briefings and communication meetings with the HOD team

Skills:

• A degree or diploma in Hotel Management or equivalent

• Strong commercial acumen, preferably with experience in F&B or Rooms Management

• Experience in managing budgets, revenue proposals and forecasting results

• In-depth knowledge of the hotel / leisure / service sector

• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets

• Accountable and resilient

• Ability to work under pressure

Capabilities and distinctions:

• Knowledge of the hotel property management systems

• Previous experience in the same or similar role