Tasks:

• Working in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)

• To input into the achievement of meaningful, achievable hotel budgets and other short and long term hotel strategic goals

• To provide effective leadership to the hotel team members to ensure targets are met and exceeded

• To plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations

• To comply and exceed Hilton Brand Service Standards

• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action

• Effectively manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and Hilton wide.

As Director of Operations you need to:

• Have a degree or diploma in Hotel Management or equivalent

• Be fluent in English and Spanish (verbal and written)
• Possess strong commercial acumen, preferably with Operations Director's experience and / or proven experience in F&B and Rooms Management

• Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

• Excellent leadership skills and exceptional communication skills

• An in-depth knowledge of the hotel / leisure / service sector

• Experience in working within a latin environment
• International mobility