Tasks: 

• Assist guests and clients in an appropriate and timely manner

• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services

• Ensure client experience is proficient including bookings, payments, and consultation cards

• Adhere to cash handling procedures

• Interact and communicate effectively with clients, members, team members, guests, and management team

• Report accidents, maintenance issues, or other incidents

• Ensure compliance with all health and safety regulations

• Aquire knowledge about all areas of the health club in order to serve the guest effectively

• Usinge the appropriate telephone techniques and manner

Skills:

• Strong interpersonal skills

• Committed to delivering a high level of customer service

• Excellent grooming standards

• Excellent attention to detail

• High standards of cleanliness

• Ability to work in a consistently professional and helpful manner

Capabilities and distinctions:

• Previous experience of reception duties

• Qualification in an admin course or similar topic area