Tasks:

• Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints

• Process accurately check-ins and check-out

• Ensure that all Guest supplies and amenities are offered and replenished to the required standards

• Stay current with all hotel services as well as VIP requests and special events

• Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity

• Project a professional manner with an emphasis on hospitality and Guest service

• Comply with Hotel security, fire regulations and all health and safety legislation

• Executive tasks as instructed by the Executive Lounge Supervisor or Manager

• Serve your role and Team in an environmentally-conscience manner

Skills:

• Previous Front Office experience in the hotel, leisure or retail sector

• Calm, efficient and organised

• Excellent personal presentation and communication skills

• A passion for delivering exceptional levels of Guest service

Capabilities and distinctions:

• Previous experience in Executive Lounge in a hotel environment

• Multi-lingual