Company:
Work Abroad
Location:
Warsaw
Department:
Administration
Employment Type:
Full Time
Key responsibilities may include:
Single Point of Contact for the client for F&A (Finance& Accounting) Service Delivery Operations
Provide support to the Clients Finance Management Team for Operations & Delivery related matters
Act as the Escalation Point for Clients
Implementation of process improvements, including six sigma, operational excellence, innovation framework
Proactively improve client satisfaction and customer relationships working with Client Leadership
Support sales opportunities and validate expected delivery capability for F&A Ops
Build a strategic development direction
Measure cost effectiveness
Manage employees delivering the client service, including their professional development
Requirements:
10 + years of experience in managing teams in SSC/BPO environment
Proven ability to work creatively and analytically in a problem-solving environment
Experience working with global services
Experience in multinational organizations
Experience in the development of business performance and compliance metrics and multi-function background including and understanding of Procurement, Finance, IT or other capability
Change management experience
University degree and qualifications in accountancy/ management/economy
Very good English
Ability to drive significant change while coaching and developing the teams
Excellent interpersonal communication skills
Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint,)
Readiness to travel occasionally
We offer:
Opportunity to work for the most recognized brands in the world
Attractive salary
Online and classroom trainings
Notable discount for the language courses (incl. you and your family members)
Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance, professional photo classes
Open communication among all employees and across the teams
Ongoing mentoring and support not only during the induction period
Friendly work atmosphere and chill-out spaces for chats
Accelerate runners club and the participation in various employee initiatives