Tasks:

- Provide leadership/direction (strategic & tactical) to cross functional/matrix based organization.
- Develop financial and operational objectives for responsible region.
- Manage resources to ensure objectives are met within area.
- Provide guidance and manages performance of staff through goal setting (PMP), ongoing assessment and coaching (PDP) within the latitude of established company policies and norms.
- Liaise responsibilities with Local Regulatory Authorities (as applicable).
- In-country management focal for BCA Customer Services (represents senior management from Customer Services).
- Influence customers, collaborators and stakeholders to support/embrace Bombardier initiatives.
- Accountable manager for the Regional Support Office (as applicable)
- Legal Entity, Payroll, Benefits, Governance, General & Administrative
- Provide administrative responsibilities, including monthly Governance plans/reports and executes scheduled Management Meetings.

Qualifications
As our ideal candidate,
- You hold a post -Secondary Schooling / Undergrad
- You have 10-15 years related experience
- You are Customer Service Focused – Exceeding Expectations
- You demonstrate strong leadership / management experience / skills
- You demonstrate strong strategic thinking
- You have ability to foster strong partnerships
- You are technically competent
- You have excellent people and communications skill (written & oral)
- You are self-motivator, able to work independently, prioritize tasks, manage multiple time sensitive initiatives simultaneously
- You are a developer of people / team builder
- You have strong organizational / time management skills with a focus on project management methodology
- You are results oriented: strong decision making ability
- You have superior negotiation / facilitation and conflict resolutions skills
- You have strong analytical capabilities and computer competent (Lotus Notes, Microsoft Office Suite, etc.)