Job Description

The role of Network, Data Center & Communication Services (NDCS) Service Delivery Specialist has a responsibility to ensure that services are delivered in line with Service Description and target Service Levels are achieved.

Day to day activities require coordination and operational review with delivery teams responsible to ensure level and quality of service are maintained and to identify areas for continuous improvement.

This includes visibility and management of each component of delivery to identify where efficiencies can be made.

Service Delivery Specialist within Global Delivery reports directly to Tower Country Head (TCM) andTower Service & Operations Manager (TSOM).

The role is a part of Tower Service Management development path.

Key areas of focus:

• Service Level Management - Delivery Performance and Quality
• Service Continuity, Improvement and Excellence,
• Incident & Problem Management (escalation and decision making role as a part of defined process),
• Operational Change Planning (be a part of Change Advisory Board).

Job Requirements:

• Experienced in Service Management or in Service Delivery of business critical operations,
• ITIL Knowledge,
• Minimum 2 yrs. experience of working in international environment (either in Poland or abroad),
• Msc. university degree preferred in computer science,
• English spoken/written at least at B2 level,
• French or German would be an advantage,
• Ability to develop and maintain excellent relationships with external and internal customers,
• Open and clear communication skills,
• Proactive attitude and consistent implementation of it,
• Ability to work with high standards on behalf of Atos and its customer,
• Project Management experience as a plus,
• Ability to travel abroad.