Major Tasks:

• Handling queries from customers and/or representatives solve these queries directly or escalate to the appropriate department within a set procedure, to maintain customer satisfaction.
• Registration of all contacts in the computer system to build customer history
• Attend training sessions to be informed about new procedures, products, services and keep up to date to ensure quality of service when dealing with customers.
• Highlight unusual situations fast and address to management for follow-up as necessary.
• Provide help and assistance to colleagues as needed as well as supporting other departments when needed.
• Assist in various projects on an ad hoc basis
• Effectively communicate with other departments regarding customer queries/escalations

Knowledge and skill requirements:

• Fluency in English
• Effective and efficient communication skills.
• Professional telephone etiquette.
• Customer service orientated
• Highly developed computer literacy skills
• Excellent team working skills.
• High level of self-motivation to constantly improve personal performance.
• Previous experience in a customer services environment is an advantage

COMPANY offers:

• A stable full-time job
• Full on the job training
• Private medical care
• MultiSport card/ MultiBilet
• Team events
• Internal soft skills trainings
• Nice and friendly atmosphere
• Additional days off - years of service policy
• Opportunity to work in a multicultural environment