Key responsibilities:

• Managing the performance of the team, ensuring that the service levels are met 
• Setting, managing and achieving strategic goals for the team 
• Monitoring risk of service provided and ensuring implementation of mitigation measures 
• Coaching, mentoring and developing team members 
• Providing operational support to team members 
• Handling client communication and escalations 
• Coordination and implementation of tools in the team
• Ensuring a correctness of procedures and internal control function
• Direct cooperation with customer and dealing with customer escalations

Requirements:

• Very good command of English
• Knowledge of other European language will be an asset
• Min 1 year of experience on similar position, preferably in BPO/SSC area
• Experience in relations with Clients 
• Very good knowledge of MS Office
• Excellent communication & interpersonal skills 
• Leadership skills
• Drive for results
• Willing to work in fast moving environment

We offer to the candidates:

• Career in the multinational company
• Unique opportunity to take part in international projects and gain experience with various businesses
• Set of social benefits to choose from
• Salary adequate to your competencies
• External and internal training programme