Responsibilities

Business as Usual Responsibilities

• Ensures the delivery of the SACM service for one account/small – medium size and complexity,
• Registers and/or ensures registration of new Assets / CIs,
• Ensures Service Delivery teams who directly support the CIs and assets are following the prescribed SACM lifecycle processes and related Install, Move, Add and Change (IMAC) processes to communicate change to the CMDB and ensures all updates are maintained in a timely and accurate manner,
• Ensures the proper relationships as defined in the agreed Configuration Models are managed and maintained; this includes (but is not limited to) people, IT components, and contracts,
• Audits the CMDB as planned in the Audit Schedule to ensure accuracy – via physical or auto-scans; proactively identifying discrepancies and driving same to closure to maintain accuracy of the CMDB and enforce SACM/Change Management process and policies,
• Maintains SACM lifecycle process; executes Quality Assurance over SACM process and policies,
• Provides SACM Service Level Agreement reporting, both operational and ad-hoc reports as required and agreed,
• Follows and champions SACM process & technology standards,
• Monitors and assists service delivery in enforcing defined SACM policies'
• Manages the on-going updates to the CMDB – via manual or automated processes,
• Works closely with the Change Manager to ensure that CI changes/updates are reflected in the CMDB in a timely manner,
• Manages contract related information associated with the hardware assets including master lease and lease schedules, asset warranty and maintenance terms.

Customer & Service Delivery Responsibilities

• Assist Service Delivery in IT Asset Refresh planning, IT planning, and purchasing,
• Provide a single point of contact for lifecycle controls and interactions: procurement and sourcing, finance, IT planning,
• Manage customer/3rd party queries on the state of the Assets/CIs.

Requirements

Knowledge

• Able to work proactively and with minimal oversight,
• Experience of working in an ITIL-aligned organization,
• ITIL v3 Foundation Certified as a must,
• ITIL v3 Intermediate/Expert Certified desirable,
• Knowledgeable of the Change Management/IMAC processes and policies,
• Knowledge of Procurement based process and policies,
• Expert in the technologies support SACM, Asset and CMDBs, auto-discovery tooling,
• Expert in IT Asset Management Lifecycle processes (including hardware and software),
• Expert in Configuration Management processes.

Reporting

• Experience with using reporting tools to build complex reports,
• Experience with interpreting data models and querying SQL databases.

What do we offer?

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000professionals in 30 languages
• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies awide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)