Key responsibilities:

• Answering our Clients' queries on Benefits processes, policies and procedures through a variety of channels (for example telephone, email, e-service or web chat);
• Providing navigational guidance to Clients on systems and tools;
• Delivering high standards of customer service while providing an outstanding customer experience in every interaction;
• Working with colleagues to ensure our Clients' expectations are exceeded and our processes are being constantly
improved;
• Liaising between Aon's core processing teams and our Client.

To be successful in this role you must:

• Be fluent in English (C1 level is the minimum);
• Put the customer at the centre of everything you do;
• Enjoy helping others;
• Hold yourself to the highest standards;
• Add value in every interaction;
• Have excellent written and verbal communication skills;
• Be trustworthy, have integrity and a clean employment history.
 

We offer:

• A promising career path and individual development plan
• A large number of career opportunities in different business areas
• Cooperation with young, energetic and craving for knowledge colleagues just like you
• The opportunity to build strong and meaningful relationships with clients and influence their business
• The best medical cover on the market with free dental care
• Generous and competitive benefits package (multisport cards, insurance, vouchers – find out what else is waiting for you!)
• Offices in close proximity to Krakow’s city centre
• The chance to participate in social events and charity actions