Essential functions of the job include:

• Review open accounts for collections efforts to reduce the number of aged items and aged balances in assigned portfolio
• Make outbound collections efforts including making calls in a professional manner, and sending emails concerning outstanding balances in accordance with Collections Standards.
• Facilitate resolution of customer billing problems with bill initiating department for delinquent accounts.
• Identify issues that cause delinquency and discuss with management.
• Provide reports to stakeholders as assigned
• Assist with month end process as assigned.

Qualifications include:

• 1 to 3 years of commerical collections experience
• Bachelors degree
• Strong interpersonal and communication skills

Software Requirements

• Advanced MicroSoft Office skills including advanced Excel skills
• Peoplesoft or other ERP system