Responsibilities will include, but are not limited to, the following: 

• Act as a reimbursement navigator for patients, healthcare providers and pharmacies that opt into Patient Support services for both oral and IV Celgene products. 
• Independently manage a case load within his/her geographic zone and provide seamless coverage for other Patient Support Specialists' case load when necessary. 
• Accurately and thoroughly document case notes 
• Provide timely resolution to open cases 
• Communicate with the patient/authorized representative, healthcare provider and specialty pharmacy to manage expectations 
• Ability to manage critical conversations with patients, healthcare providers and pharmacies 
• Comprehensive assessment of each case to determine appropriate avenue to maximize patient access to Celgene products. 
• Respond to reimbursement questions 
• Identify alternative resources available 
• Provide guidance through Medicare Part D enrollment 
• Determine eligibility for Celgene free goods program 
• Provide support to customers in the implementation of Celgene REMs programs 
• Develop and maintain a localized understanding of market access challenges. Utilize expertise to educate patients, healthcare providers and internal cross-functional partners. 
• Effective collaboration with a variety of cross-functional internal partners to enhance market access of Celgene products. 
• Partner with sales management and sales representatives to develop and execute Celgene Patient Support business plan for each of the representative's accounts 
• Plan and organize live CPS programs in partnership with sales representatives 
• Establish goals and develop targeted plan 
• Conduct educational presentations on reimbursement and Patient Support services 
• Partner with market access field team to identify additional resources and share current payer and reimbursement trends
• Present to State Oncology Society meetings, industry conventions/seminars and patient advocacy groups