Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Interact with leading technologists around the world
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
• Drive customer communication during critical events
• Drive projects that improve support-related processes and our customers’ technical support experience
• Write tutorials, how-to videos, and other technical articles for the customer community
• Work on critical, highly complex customer problems that may span multiple AWS services

Skills:

• Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
• 3+ years of experience in a technical position
• Strong Linux system administrator skills
• Excellent knowledge of Hadoop architecture and administration and support
• Proficient in Map-Reduce, Zookeeper, HBASE, HDFS, Pig, Hive,
• Python, and shell scripting; experience with Chef a plus.
• Expert understanding of ETL principles and how to apply them within Hadoop
• Be able to read java code, and basic coding/scripting ability in Java, Perl, Ruby, C#, and/or PHP
• Experienced with linux system monitoring and analysis
• Good understanding of distributed computing environments
• Technology-related Bachelor’s degree or equivalent work experience
• Excellent oral and written communication skills
• Customer service experience / strong customer focus
• Strong multi-tasking skills
• Strong analysis and troubleshooting skills and experience
• Self-starter who is excited about learning new technology
• Networking (DNS, TCP/IP)
• Databases (MySQL, Oracle, MSSQL)
• Exposure to Virtualization (VMware, Xen, Hypervisor)
• Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
• Exposure to security concepts / best practices
• Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
• Experience managing full application stacks from the OS up through custom applications
• Open to working non-standard hours (no night shifts) including a Sun-Mon or Fri-Sat weekend.