Key responsibilities:

• Perform 3rd level support for delivered systems,
• incident management activities,
• manage client stakeholders and team,
• ensure day-to-day tasks are prioritized for the team, provide technical leadership to the team when needed,
• knows how to drive incident management activities especially P1/P2 type of incidents,
• strong analytical and communication skills and the ability to deliver high quality results in a fast paced environment are highly desired.

Requirements:

• Minimum bachelor's degree, MBA degree would be an asset
• Very good English communication skills (written & spoken)
• Minimum 5 years of total experience in Java/J2EE and Pl/SQL as a developer or a support specialist
• Minimum 3 years of support experience,
• Experience with Oracle ERP, Demantra, Oracle Transport Manager,
• Experienced in enterprise technology or consumer technology industries,
• Strong aptitude, ability, motivation
• The ability to perform business and financial analysis or knowledge of systems used in these areas
• Experience in working on a project
• Comfortable functioning in a broadly positioned and highly diverse consulting firm
• Excellent team work and ability to work in distributed delivery environment
• Should have team management and project delivery experience.