Key responsibilities:

• Manage Team delivering the client service, including their professional development
• Co-ordinate the preparation and analysis of accounts receivable & data for clients'
• Ensure Service Level Agreements for the teams' are met
• Responsible for creating and providing functional and operational reports to executive management
• Creating consistent methods for analysing and reporting metrics. (including description of trends and meaning)
• Provide process improvement guidance / changes for review by leadership
• Work with collections management team to drive continuous improvement in the collections process.
• Assist management with career development activities for team members including performance management, informal feedback, training, and resourcing

Requirements:

• Min. 4-5 years of experience in managing teams in SSC/BPO environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Experience working with global credit& collection services
• Experience in multinational organizations
• Experience in the development of business performance and compliance metrics and multi-function background including and understanding of Finance field, especially cash collections
• Change management experience
• University degree and qualifications in accountancy/ management/economy
• Very good English
• Ability to drive significant change while coaching and developing the teams
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Excellent interpersonal communication skills
• Readiness to travel occasionally