Immediate opportunity in our Buffalo office to join our busy IT team. This position, for an experienced, non-manager professional, will join in serving the hardware, software and connectivity needs of over 320 local, remote and mobile users in multiple offices.

 

Job Duties:

 

· Perform/guide customers through the installation of hardware/software and networking components on their personal computer to meet enduser needs

· Diagnose/troubleshoot problems with individual or multiple computer systems in order to maintain proper functioning; resolve complex issues through contacting and assisting vendors

· Research computer or network problems; transfer solutions to knowledge base

· Respond to internal user requests for technical assistance in person, via phone, or electronically

· Coordinating deployment of new hardware and software upgrades or installs

· Maintain and update hardware and software inventory

· Identify and escalate situations requiring urgent attention, route requests to appropriate IT members as required.

 

Position Requirements:

 

· Strong written and verbal communication skills

· Demonstrated problem solving abilities

· Strong sense of urgency and drive to bring issues to timely closure

· Ability to work independently or as part of a team

· Aptitude to manage and track physical equipment inventory and upcoming needs

· Reliable with strong work ethic

· Ability to multi-task, serving multiple users simultaneously

· Strong customer service skills in a technical environment

· Ability to install, remove or repair computer systems and peripherals

· Able to work unscheduled overtime occasional evenings and weekends

 

Preferred Experience:

 

· Knowledge of PC concepts, principles, maintenance and operations

· Software, hardware and networking troubleshooting experience

· Understanding of information systems with the ability to apply knowledge, as well as recognize, research and resolve basic IT related problems/challenges

· One to three years of experience installing, upgrading and troubleshooting hardware and software.

· One to three years of experience troubleshooting computer network technology, servers and services.

· 1 – 2 years previous experience serving in an IT support role a plus.

· Exposure to MicroSoft Sharepoint a plus

 

Olga Didukh
Professional Recruiter
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