DESCRIPTION

 

The Process Improvement Analyst will be part of on-going efforts to continuously improve all company-critical business processes. As part of the organizations BPI (Business Process Improvement) responsibilities, the analysts' role will include but may not be limited to the following duties:  

Gathers and assesses client (employee, customer) feedback.

Conducts assessment efforts pertinent to the eventual charting and mapping of department and title-specific roles and responsibilities.

Creates and maintains department and title-specific role and responsibility charts and maps.

Conducts business process discovery efforts through process worker interviews, job shadowing, surveys and other effective methodologies.

Gathers and assembles business process specific data relevant to the benchmarking of business process performance.

Creates and maintains accurate and complete 'as is' business process blueprints in both illustrative (workflow) and measured (chart) forms using results of discovery and data gathering efforts.

Participates in collaborative efforts to define the evolution of 'as is' business processes into more effective, efficient and compliant 'to be' business processes.

Creates and maintains accurate and complete 'to be' business process blueprints resulting from aforementioned business process improvement planning efforts.

Participates in other BPI project responsibilities as necessary.

Participates in UAT and Beta efforts associated with planned process changes.

Monitors process performance (based on benchmarked performance indicators) during and after implementation of business process changes.

• Ability to analyze and document complex business processes.
• Ability to think analytically, problem solve.
• Ability to gather and interpret relevant data and information.
• Willingness to adhere to all principles of confidentiality.
• Comfort with collaborative and cooperative work environments.
• Strong verbal and written communication skills.
• Strong attention to detail.

• Extensive experience using MS Office including Word, Excel, Visio (or equivalent).
• Bachelor's degree required (Business Administration, Computer Science, Statistics or another equivalent degree is preferred but not required).
• A background in Business Process Modeling and Analytics is preferred but not required.
• A background in Six Sigma, Lean or equivalent practices is preferred but not required.
• 3-5 years of prior experience within the PC Connection family of companies is preferred but not required.  

 

REQUIREMENTS

• Ability to analyze and document complex business processes.
• Ability to think analytically, problem solve.
• Ability to gather and interpret relevant data and information.
• Willingness to adhere to all principles of confidentiality.
• Comfort with collaborative and cooperative work environments.
• Strong verbal and written communication skills.
• Strong attention to detail.

 

Olga Didukh
Professional Recruiter
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