The main responsibilities of this role will include:
- Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant Step by Steps in the F&B Standards Manual. Identify & meet customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
- Take orders from customers and Waiter/Waitress in a timely, professional and friendly manner.
- Mix ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks according to Beverage Recipes.
- Serve alcoholic & non-alcoholic beverages according to defined standards.
- Collect money for drinks served and process financial transactions according to JI cashiering procedures.
- Order or requisitions liquors and supplies utilizing the FBM/Marketboomer system.
- Arrange bottles and glasses to make attractive display.
- Slice and pit fruit for garnishing drinks.
- Replenish bar snacks such as chips, pretzels, and nuts.
- Ensure that all stock is established as per par levels and stored according to JI Food Hygiene Standards.
- Ensure that the mis-en-place of the bar i.e., condiments, tray cloths, cocktail napkins etc. are ready for service as per the requirements of the individual outlet and expected business level requirements prior to opening.
- Ensure that the guest is presented with the correct order and that all drinks are prepared and served as agreed in the standard operating procedures.
- Maintain a complete knowledge of cocktails, beverages and wines to advise the guests and colleagues when necessary.
- Undertake opening, closing & cleaning tasks as detailed on checklists.
- Inform Manager/ Assistant Manager of any stock losses, problems or unavailable items.
- Assist in the stocktaking of beverages and operating equipment.
- Coordinate with Stewarding to ensure equipment and bar area is kept hygienically clean and tidy at all times and sufficient glassware is available for the levels of business.
- Control and rotate stock.
- Ensure the checking of expiration dates and that all perishable garnishes are stored and recorded in designated storage area.
- Display a responsible attitude towards the service of alcohol to ensure minors are not served and intoxicated guest are politely refused service.
- Demonstrate some ability & independence in problem solving.
- Communicate details of complaints or issues that could result in complaints, loss of business, productivity or profit to the Manager.
- Assist Lounge colleagues when operation requires.
Administrational
- Maintain accurate and up-to-date temperature records for all fridge units within the bar whilst on duty.
- Complete all cashiering paperwork according to Jumeirah International cashiering procedures.
- Attend briefing, review the notice board and briefing sheets on a daily basis to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job.
- Complete cleaning, opening & closing tasks as detailed on checklists and as instructed by senior colleagues.
- Assist in recording inventories/ stock-takes as required.
Financial
- Maximize sales and profit by providing excellent value and service and utilizing suggestive and up-selling techniques.
- Ensure that care is taken in the handling of all operating equipment so as to minimize breakage/damage.
- Ensure all bills are checked for accuracy prior to presentation.
- Adhere to all JI cashiering and cash handling procedures at all times.
- Demonstrate knowledge of individual contribution to department objectives.
- Suggest to manager or departmental trainer any training needed to enhance performance.
Other:
- Performs side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required.
Any other responsibilities assigned accordingly
Alisa Rakhubovskaya
Professional Recruiter
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