ESSENTIAL FUNCTIONS
•Management of network, server, backup and related IT infrastructure
•Management of firewalls, VPN, remote desktop and related security systems
•Desktop support and troubleshooting
•Support for all mobile, telecommunication and related devices
•Support for laptop/desktop procurement, maintenance and security
•Maintenance of licensing and inventory records
•Maintenance of technical and support documentation
•Project management, technical support and problem solving for Microsoft Dynamics CRM
•End user support to 30+ internal users and a number of external stakeholders
•Training and orientation for user community
•Budgeting and planning for IT function
•Development of effective vendor relationships
•Liaison with partner organizations to develop integration strategies and methodologies
•Execution of IT business recovery processes

SUPPORTIVE FUNCTIONS
•Monitor and respond timely to support tickets in the queue(s).
•Document Service Desk ticket tech notes for escalation or resolution of service requests.
•Send Corporate IT communications to internal customers.
•Support and maintenance of PCs including but not limited to:
•Complete PC setup and deployment for new employees using standard hardware, images, and software.
•Train new employees on the use of PC and other networked equipment using standard training documents.
•Troubleshoot and resolve hardware, connection, and software issues 
•Coordinate with authorized vendor for PC hardware repair.
•Monitor and remove virus, spy-ware, and other non-authorized software.
•Maintain and/or coordinate PC hardware inventory.

Requirements

•At least 2 years of experience of an account executive. Further experience in a supervisory position preferred.

Alisa Rakhubovskaya

Professional Recruiter

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