Main Duties 

• Maintaining and handling of cash float
• Use Opera cashiering for all transactions
• Prepare registration cards for the next day's arrivals
• Arrange ‘Meet & Greet' service with the drivers If ‘Meet & Greet' service is to carried out 
• Report to the drivers desk with the registration card and welcome pack for the arriving guest
• Accompany driver from the hotel in the hotel car to the airport (if required)
• Escort the guest directly to the room/suite after proceeding with the check-in formalities
• Check arrivals for the day, checking if rooms are ready and ensuring housekeeping is informed
• Check departures for the day, update departure times
• Conduct check-in and check-out on the Opera system with accordance to procedure
• Coordinate room changes and advise Housekeeping / Concierge / Room Service / Switchboard departments accordingly
• Promptly and accurately file the updated registration cards of arrived guests, once checked by the reception
• Comply with Guest Services Standard Operating Procedures Responsible for service of the entire continental breakfast, afternoon tea, and happy hour cocktail service in the lounge
• Ensure tidiness of lounge, kitchen and pantry; maintain fresh stacks in the refrigerator
• Maintain availability of mise-en-place
• Check guest room number during happy hour according to in-house report
• Close the bar set up and secure the food & beverage equipment at the end of the day
• Assist the Guest Services team in their daily operation whenever required
• Assist the guest during food service as required and exercise the correct service techniques at all times

About you

Qualifications

Essential:

• Secondary Education

Desired:

• Bachelor Degree

Experience

• Minimum 3 years role as Guest Service Executive or a similar role in a 4 or 5 star hotel of multi-cultural environment

 

Skills

Essential:  

• Outgoing personality with ability to communicate fluently with guests and colleagues
• Strong Communication Skills
• Passion and ability to stimulate ideas and implement them
• Must be full of enthusiasm
• Ability to work on week ends

Desired: 

• Knowledge of Opera (Front Office Applications) Multilingual F&B experience

 

Angelina Lytvynenko,

Proffesional recruiter

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