Key Accountabilities:

 

Sales Process Management:

 

• Provides key input to Sales Manager and Chief Commercial Officer for budgets and sales plans
• Conducts inventory review with Chief Commercial officer to plan inventory releases in order to meet sales targets and ensure optimal results
• Approves and signs sales documents of launch and tempo sales
• Signing Authority on the Sales and purchase agreements on behalf of the vendor
• Facilitates inter-department on the sales and purchase agreements on behalf of the vendor
• Facilitates inter-department issues e.g. Golf Homes infrastructure, SLA to assist with short term rentals
• Approves staff commission claims
• Reviews and proposes changes with regards to external and internal commission structures
• Ensures compliance with sales policies and processes
• Raises necessary documentation to ensure any deviations on exceptions are appropriately recorded
• Liaise information and approvals from business heads to assist in formalizing a Sales and Purchase Agreement (SPA) for any new product
• Contracts Management of new sales
• Reviews policies and controls process
• Ensure no loopholes in the sales process

 

Events / Sales Launches:

 

• Formalize sales strategies by way of memos prior to launch and events
• Provides all operational support during events and launches
• Works with Sales Manager and Chief Commercial Officer during events and launches
• Assist at product launches and road shows organised by International Sales Team

 

Agent Management:

 

• Manages Emaar’s Agents Advantage Program.
• Approves new agency applications both local and international.
• Conduct periodic reviews of the Agents Programme and propose relevant changes.
• Evaluate Agents Performance.
• Organizes external agents’ events.
• Ensure the team conducts workshops for new agencies.
• Approves agents’ commission claims.

 

Business process management:

 

• Reviews and initiates revisions within the departments policies/processes/procedures in close cooperation with the Performance Management Department in line with BPM guidelines
• Drafts new policies and procedures (whenever required) with changing business practise in close cooperation with performance Management Department and in line with BPM and BCP guidelines
• Communicates the new and revised policies and procedures within the department
• Seeks business approvals on key processes, customer care issues, commission conflicts
• Rolls out new business process including automation representing new business initiative
• Handles and manages audit related enquiries pertaining to sales operations

 

Reports:

 

• Send Launch and Event related reports to senior management

 

Team Management:

 

• Provides performance feedback to team members.
• Identifies training needs for the team.
• Guides new team members on company’s policies and processes.

 

Job Context:

 

The Manager – Sales Operations & Compliance works closely internally with the entire sales team, Customer Care, Finance, BPM, Legal, IT and Internal Audit departments and externally the Manager – Sales Operations & Compliance works with External Agencies registered with Emaar.

 

Qualifications

 

Qualification:

• Minimum Graduate degree in relevant discipline/industry

 

Experience:

• Minimum 5 years experience in property development and real estate field.

 

Skills:

• Advanced Microsoft Office skills.
• Good English Language skills required.
• Ability to utilize available resources effectively.
• Strong customer focus.
• Ability to manage change and improve continually.
• Ability to resolve problems.
• Effective communication.
• Ability to integrate well into teams & work towards achieving team results.
• Strong planning ability.
• Time Management Skills.

Svitlana Kovalenko

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