A successful candidate should have:

• High School diploma or equivalent. Preferably a College Degree in Hotel Management or other business related field.
• Minimum 1 year experience in Residential (FM) Facilities of International Hotel experiance
• Good knowledge of cashier and hotel business operations.
• Fluency in English written and spoken; second language is a plus.
• Proficiency in Microsoft Office software: Word, Excel and Microsoft Office
• Pre-opening and Middle East experience

Skills:

• Proficient in the English language (verbal & written), additional languages are an asset

• Must be computer literate in Microsoft Windows and MS Office suite

• Able to type 25 words per minute.

• Must possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills

• Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people

• Must be able to handle a multitude of tasks in an intense, ever-changing environment

• Must be flexible in terms of working hours, and able to work with little or no supervision

• Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills

Duties and responsibilities include but not limited to:

• Welcomes and assists residents and their visitors according to Brand Standards

• Is an ambassador of Conceirge Services by providing memorable service experience

• Ensures prompt, efficient and updated recording of mail, parcels, messages and visitors

• Maintains a perpetual presence at the Concierge Desk throughout the hours of the shift

• Remains observant, notes preferences of the residents & guests, and responds accordingly to inquiries & requests

• Greets and assists residents and visitors following standards either in person, email or on the phone

• Greets all residents and guests courteously, using their names whenever possible

• Follow Occupational Health & Safey regulations

• Assists guests with enquiries regarding excursions, visitor attractions and places of interest

• Reports suspicious people, behavior, parcels and vehicles to Security

• Ensures adherence to IFARS Code of Ethics

• Ensures a complete and comprehensive handover is given to the next shift

• Ensures follow up on any outstanding items on the handover report and takes ownership

• Handles cash for residential services (A La Carte Services, water delivery)

• Logging and holding of keys for residents

• Supplying keys and access cards responsibly and with the correct documentation

• Ensures correct filing and updating of residents and guests records

• Coordinates move in and move out requests

• Ensures the building rules are followed and communicated to the residents

 

Angelina Lytvynenko,

Proffesional recruiter

aworkabroad.com

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