In addition to performance of the essentialfunctions, this positionmay be required to perform acombination of the following supportive functions, with the percentage of time performing each function to besolely determined by the supervisor based upon the particular requirements ofthe company.  

· Retrieves guest items from cars, busses, vansand carts. Grasp, lift, carry and/or load luggage and packages onto a bell cartto transport items throughout hotel to designated room.

· Navigates bellcart through public areas, guestroom corridors and to elevators.

· Escorts customers to accommodations, visuallyinspects room and telephone and deficiencies such as towels to housekeepingimmediately.

· Points out room features and directory forreference.

· Listens and responds to guest inquiries using apositive, clear speaking voice.

- Answers Questions and offer assistance giving accurateinformation regarding outlet hours, other hotel services, directions to localattractions or function rooms, car rentals, air line shuttle service, etc.

· Organizes and store luggage as necessary in adesignated area.

· Greets customers immediately with a friendly andsincere welcome. Remain calm and attentive, especially during heavy hotel activity andemergencies

· Picks up and deliver guest laundry to and fromguest rooms in a timely, accurate manner.

· Delivers morning newspapers, Zipout Checkoutpackets, mail, packages, faxes, etc. to specific guest rooms

· Maintains and posts hotel reader boards andpublic area signage.

· Cleans and polishes carts and other equipmentused in the department.

· Retrieves and inputs data from a computerterminal in an accurate, error-free manner.

· Answers the Bell desk phone and provideinformation as needed.

· Reads and matches luggage tags, write claimtickets and detach portion to give to guest

 

What are we looking for?
 

• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.
• Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.
• Ability to understand and follow written and or verbal instructions.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Sufficient manual dexterity in one hand to be able to load and unload luggage.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage continuously throughout the shift.
• Possessing UAE manual driving license will be an advantage.

Best regards,

OLEKSANDRA SIKORSKA

Professional Recruiter

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