We are currently looking for a Front Office Manager
Company:
Concorde Hotel Doha
Location:
Doha
Department:
Hospitality
Employment Type:
Full Time
Further information
The FOM is responsible for a smooth and correct administrative operation.
Repeat Guest Data Base: He/she is personally responsible of a correct and up-dated data base within the PMS system, for address material for foreigners as well as locals and residents, according to selection standards of the Hotel.
Guest Receiving: He/she is responsible for correct welcoming of all guests. He/she monitors check-in, also for groups and gives total attention and dedication for customers.
Taking care of customers: The Front Office takes as well care of “Concierge” service. The FOM is concerned about offering a wide information scale.
Together with the Guest Relation Officer and cashier he/she supervises the organization and sales of all sorts of guests’ activities and the correct handling and charging, & handle guest complaints.
CIP/VIP: He/she is concerned in taking special care of any kind of VIP treatment according to internal regulations and standards.
Shift Planning: works out the shift plan for his/her area, including days off and vacation planning. Is responsible for sufficient staffing at all times. Is controlling the working time of all staff in co-ordination with the Personnel department.
Training: Responsibility for the introduction of all new staff and working out of relevant Introduction Program.
To co-operate with other Department Heads to ensure co-ordination of activities.
To be responsible for maintaining high occupancy through the strategic planning and allocation of rooms.
To check daily reports from the various areas of the department as well as the Duty Manager book where it involves Front office matters, and takes necessary action or inform the General Manager.
To work closely with convention and tour group organizers.
To be responsible for on-job-training for Front Office staffs
To coordinate with the Sales Department in ensuring high occupancy and high average room rate.
To submit daily, weekly, monthly and yearly occupancy forecasts for management and financial budgeting.
To be responsible for keeping good morals and enforcing the discipline of employees in the Front Office.
To be familiar with the credit policy and work closely with the credit officer to prevent any lost revenue
To ensure that all reports generated by the Front Office are accurate and delivered promptly.
To conduct regular meetings with the Front Office personnel in order to maintain effective communication.
To be conversant with the Hotel's emergency procedures and ensure all Front Office staffs are also conversant.