Summary of Responsibilities: 
Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service
• Direct and lead the day to day Spa operation ensuring all standards are followed
• Prepare annual budgets for all departments within the Spa; ensuring productivity and expense controls are followed to maximize revenue opportunities
• Promote and sell customized Spa programs to conference groups and individuals
• Work with HotelRegional Sales and Marketing departments
• Maintain thorough knowledge of competitors; including location, product offering, pricing, promotion and sales techniques
• Create and lead the implementation of 12-month marketing plan
• Submit monthly report requirements; including business reports and treatment audits
• Ensure team members are familiar with all areas of the Spa operation, including product knowledge and retail sales
• Assist in the recruitment, development and training of all leaders and support staff
• Balance operational, administrative and Colleague needs
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications:

• 5 years of relevant experience in a senior management position with a Resort Spa or in a related field required
• Bachelor's Degree in a related discipline preferred

• Excellent innovative and entrepreneurial skills with an established record of achieving successful results

• Proven leadership, team management, training and coaching skills with evidence of developing exceptionally motivated teams

• Excellent analytical, problem solving, administrative, multi tasking, organization and prioritization skills

• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate

• Verified record in successfully facilitating change

• Proven report writing and presentation skills

• Ability to work efficiently, independently and cohesively, consistently producing quality results

• Previous experience with SpaSoft an asset

• Computer literate in Microsoft Windows applications required

Visa Requirements: Non-Bermudian candidates will need to qualify for a Bermuda Department of Immigration work permit applied for by the Fairmont Southampton Hotel.

Best regards,

OLEKSANDRA SIKORSKA

Professional Recruiter

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