Job Description

1. Basic Function:
Ensures that all systems running within the hotel are maintained to a level that delivers the most efficient service for our customers and that they are in compliance with Starwood Hotels & Resorts Standards of operation and To provide support to the users of Information Systems.

2. Major Duties And Responsibilities:

Be at all times an ambassador of the Starwood philosophy of friendliness in order to establish a professional contact of yourself and all employees of the departments with all our guests.

This position is responsible to the IT Compliance Manager for the hotel and fulfills the requirement for the daily support of users of management Information Systems.

taking care of the day- to-day support and troubleshooting of all in
house software and equipment (desktops, laptops, printers)

Other Responsibilities Perform other duties and responsibilities, as and when required by your manager. Assist in all areas outside of above, as and when needed and/or requested.
Other Responsibilities Perform other duties and responsibilities, as and when required by your manager. Assist in all areas outside of above, as and when needed and/or requested. Manage service desk system and IT ticketing

3. Key Result Areas

Duties & Responsibilities

Support the Information Systems function within the Hotel using appropriate systems management procedures and practices to ensure the optimal operating effectiveness and integrity of data 

Fulfill 7 * 24 Hour on call duties as required.
taking care of the day- to-day support and troubleshooting of all in
house software and equipment (desktops, laptops, printers)
-Responsible for the effective and efficient day to day utilization of data processing equipment and/or systems. fully knowledgeable in utilizing the equipment and/or system.
-Perform hardware and software maintenance duties
-Troubleshoot and correct hardware/ software computer and network problems
-Ensure all daily tasks including backups complete successfully
-Offer technical support of Hotel system
-Relevant educational background
-Reliable backup of hotel data and systems are maintained and properly secured.

Requirements

Must have thorough Windows/MS Office knowledge.

-Must have thorough knowledge of PC hardware and software

-Knowledge of networking, hard- & software

-Must be a team player who can work successfully with other departments

Education Relevant educational background (Bsc. Computer Science, MIS, ITS, CE)

Experience Fresh Graduate or 1 year experience

Best regards,

OLEKSANDRA SIKORSKA

Professional Recruiter

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