- To have full and up to date knowledge of the hotel products and services.
- To check arrival reports for the hotel, 48 hours prior to arrival and 5 days prior to arrival.
- To process the night reports and the morning reports.
- To handle all reservations through different channels (via email/ fax/telephone/ website) efficiently.
- To actively participate in maximising revenue through up-selling.
- To follow up on non-guaranteed and waitlisted bookings
- To handle no-shows and cancellations efficiently
- To handle all enquiries promptly, ensuring the customer receives a friendly, professional and efficient response that accurately meets their needs.
- To maximize selling opportunities by adding customer value at every opportunity.
- To pro-actively seek feedback, taking action on comments raised in order to ensure that we maintain and build long-term customer partnerships.
- To handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.
- To liaise with the Management and team in order to ensure the smooth operation of Revenue processes and functions.
- To attend all necessary internal hotel meetings, i.e. function sheet meetings, operation meetings etc.
- To prepare, update and file all correspondence relating to room sales within the unit.
- To maintain an effective mechanism for following up provisional business enquiries
- To ensure that the hotel is communicated to on a daily basis in regards to V.I.P's arrivals and Management to greet etc.
- To maintain departmental brand standards.
- To demonstrate a high standard of personal appearance, always wearing the full and correct uniform and ensuring good personal hygiene
- Any other duties that may be reasonably requested by the management
About You
Qualifications:
- At least college level or equivalent
Experience:
- With at least 2 years work experience in Reservations Sales in the hotel
- Preferably worked in a 5 star hotel or any service industry
- Preferable worked in Kuwait or GCC
Skills:
- With excellent communication, interpersonal relationship skills and good time management skills
- Ability to work in a fast-paced environment
- Strong and outgoing personality and good negotiation skills
- Confident, friendly and approachable
- Must be articulate and with excellent attention to details
- Experience with data analysis and interpretation
- Strong relationship within the corporate segment in Kuwait
- Arabic communication skills is an advantage
Alisa Rakhubovskaya
Professional Recruiter
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